Privacy Policy

1. Information We Collect

When you use Nesly Pilates services, we collect the following information:

• Account Information: Name, email address, phone number
• Health Information: Physical activity readiness questionnaire responses, emergency contact details, health conditions relevant to Pilates practice
• Booking Data: Session history, cancellations, preferences
• Payment Information: Transaction records (payment processing is handled securely by Stripe/PayPal)

2. How We Use Your Information

• To provide safe and personalised Pilates sessions
• To manage your bookings and credit balance
• To contact you about appointments and important updates
• To improve our services
• To comply with legal obligations

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use Supabase for data storage, which is SOC 2 Type II certified. Payment information is processed by PCI-compliant payment providers (Stripe, PayPal) and is never stored on our servers.

4. Your Rights (GDPR)

As a UK resident, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a machine-readable format
• Withdraw Consent: Opt out of marketing communications at any time

To exercise these rights, contact us at pilates@nesly.co.uk.

5. Cookies

We use essential cookies to maintain your login session and preferences. We do not use tracking cookies for advertising purposes.

6. Contact Us

For privacy-related inquiries:
Email: pilates@nesly.co.uk
Phone: 07585 370 411